Privacy Policy

Last updated June 05, 2025

Data Protection Policy & Privacy Notice

Mollycoddle Pet Care (‘we‘, ‘us‘, or ‘our‘) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our services (‘Services‘), or visit our website: http://www.mollycoddlepetcare.co.uk.

By using our Services, you agree to the collection and use of your data in accordance with this policy.

1. Information We Collect

The personal data that we collect depends on the context of your interactions with us and our Services, the choices you make, and the products and features you use. The personal data we collect may include the following:

Contact details: names, phone numbers, email addresses, addresses, gate/house alarm codes and key safe instructions. Pet details: name, breed, medical history and behaviour information. Booking and service history. Payment details (e.g. bank transfer info – not stored). Website usage data (e.g. IP address, browser type, pages visited – via cookies).

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. How We Use Your Information

We use your information to:

Provide and manage our pet care services. Communicate with you about bookings or emergencies. Respond to questions and customer service requests. Improve our Services and website. Comply with legal obligations.

3. Legal Basis for Processing

We only process your personal data when we have a lawful reason, including:

To fulfill a contract (e.g. providing a booked service). With your consent (e.g. for optional communication). To meet legal or regulatory requirements. For our legitimate business interests (e.g. improving services).

4. Sharing and Storing Your Data

We do not sell or share your data with third parties for marketing purposes.

We may share your data with contractors working for Mollycoddle Pet Care, emergency contacts or veterinarians. We may also share your data with legal or regulatory authorities if required by law.

Your data is stored securely and only for as long as necessary.

5. Your Rights

You have the right to access the personal data we hold about you, request correction of incorrect data, request deletion of your data (where appropriate), restrict or object to how your data is processed, or withdraw consent at any time. You also have the right to file a complaint with the ICO (Information Commissioner’s Office).

The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us in the first instance using the details below. We will consider and act upon any request in accordance with applicable data protection laws.

6. Cookies

Our website may use cookies to enhance user experience and collect usage data. You can control or disable cookies through your browser settings.

7. Data Security

We take data protection seriously and use reasonable measures to protect your information, including:

Secure passwords and restricted access. Safe storage and communication practices. Not storing credit/debit card details.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your data, contact Mollycoddle Pet Care: